Support

Getting started

Soltra needs an iPhone with iOS 26 or later. It’s available only in the US for now, for ages 13 and up.

1. Sign in with Apple.
2. Choose where your fitness history lives: Apple Health, files you import, or Garmin Connect where it’s available. Pick any or none.
3. If Strava is available to you and its app is on your iPhone, the last step offers to connect it.

No history yet? You can record activities in Soltra itself. An Apple Watch is optional.

You can change any of these later in Settings › Data sources.

Why isn’t an activity on my map?

• It has no route. An activity saved without GPS still appears in your list and counts toward your stats. It can’t be drawn and fills in no tiles.
• It’s indoor, multisport, or another sport. Soltra maps runs, walks, hikes, and rides, and doesn’t bring in anything else from any source.
• It’s excluded. An excluded activity stays in your list but doesn’t count toward your map, stats, tiles, or achievements. To bring it back, open it and tap ⋯ › Include in stats & map.

If none of these fit, see Apple Health or contact us.

Apple Health

With your permission, Soltra reads your Apple Health workouts and draws the ones with a route on your map. That includes workouts from Apple Watch and from apps that save to Apple Health, such as Strava and Garmin Connect.

If you allow it, activities you record in Soltra are saved to Apple Health with their route and stats.

Why are some workouts missing detail?

Some apps save a route without a time for each point. Those routes still draw and fill in tiles but have no splits, pace chart, or elevation chart. Apple Health doesn’t always carry heart rate, splits, or elevation. For the full data, import the original files.

Why isn’t Soltra seeing my Apple Health workouts?

1. Open Apple Health and tap your profile picture.
2. Tap Apps (under Privacy), then Soltra.
3. Turn on the types you want to share, including Workouts and Workout Routes.

iOS asks for Apple Health access only once, so Soltra can’t ask again. It isn’t listed under iOS Settings › Apps › Soltra.

If the Apple Health row in Settings › Data sources reads “Sync paused”, tap it and choose Reactivate. If it reads “Paused until” with a time, sync resumes on its own then.

Garmin Connect

Garmin Connect is rolling out, so your app may not show it yet.

How do I connect Garmin Connect?

1. Go to Settings › Data sources › Garmin Connect and tap Connect.
2. Sign in on Garmin’s page and choose what to share. Leave activities on: that’s what Soltra receives.

If activity sharing is off, the row reads “Activity Export is off in Garmin Connect” and offers Reconnect.

What comes over from Garmin Connect?

Data flows one way, from Garmin Connect to Soltra. Each activity you finish appears in Soltra once your device syncs with Garmin Connect. Indoor, multisport, and manual activities are skipped.

Garmin Connect sends only activities from the day you connect. For older ones, request a Garmin data export and import it.

Soltra doesn’t write anything to Garmin Connect. Activities that came from Garmin Connect aren’t sent on to Strava or saved to Apple Health.

How do I disconnect Garmin Connect?

In Settings › Data sources, tap Garmin Connect, then Disconnect. New activities stop arriving. The ones already on your map stay. Removing Soltra from your connected apps in Garmin Connect does the same.

Strava

Soltra sends the activities you record in Soltra to Strava. It’s one way: Soltra doesn’t read your Strava activities.

Strava is rolling out, so your app may not show it yet.

How do I connect Strava?

Go to Settings › Data sources › Strava, tap Connect with Strava, and approve access on Strava’s page. If the Strava app is on your iPhone, setup also offers this as its last step, Send your recordings to Strava.

What gets sent to Strava?

Once you connect, each recording with a GPS route goes to Strava automatically. It arrives with its name, activity type, route, times, distance, and elevation.

Activities from Apple Health, Garmin Connect, or imported files aren’t sent. They already exist outside Soltra.

Can I send recordings I made before connecting?

Yes. In Settings › Data sources, tap Send past recordings below Strava, then Send to Strava. They post oldest first. Any already on Strava are skipped.

Strava limits how fast apps can upload, so 1,000 recordings take about 50 minutes. The row shows how many are left. Sending the same batch twice can create duplicates on Strava.

How do I get my Strava history into Soltra?

Turn on Apple Health sync in the Strava app, or request your Strava data export and import the ZIP.

How do I disconnect Strava?

In Settings › Data sources, tap Strava, then Disconnect. New recordings stop uploading, and Soltra removes its access to your Strava account. Activities already on Strava stay there until you delete them in Strava.

You can also remove Soltra on strava.com under Settings › My Apps. This disconnects Strava the same way.

Importing files

Import brings in your history from Strava, Garmin, or any other fitness app. Go to Settings › Data sources › Import activities.

• Import one or more ZIP files for a whole account export, such as Strava’s or Garmin’s.
• Import individual files for a few activities. GPX, TCX, and FIT files work, gzipped (.gz) or not.

Each file can be up to 2 GB. Soltra reads only the route files and activity list in a ZIP. It does this on your phone and uploads nothing else from the export.

How do I get my export from Strava or Garmin?

1. In Import activities, open How do I export my data from other apps? and choose Strava.
2. Tap Go to Strava, then Request download.
3. Strava emails you a download link. This usually takes a few minutes but can take up to 48 hours for large accounts.
4. Open the link on your iPhone and save the ZIP to the Files app. Then come back to Soltra and import it.

Garmin works the same way: choose Garmin, tap Go to Garmin, then Request Data Export. Garmin’s export usually takes about two days.

What happens to duplicates and files without GPS?

Soltra merges duplicates. An activity that arrives in two files, or in a file and Apple Health, appears once.

A file without GPS still imports. It appears in your activity list but not on your map. Indoor, multisport, and other sports Soltra doesn’t map are skipped, and the import summary counts them.

Photos

Soltra finds the photos you took during an activity and suggests adding them to it. Matching happens on your phone, and nothing uploads until you confirm.

• On an activity, tap ⋯, then Add photos.
• To review suggestions across your activities, go to Settings › Data sources › Add photos.

Select the photos you want, then tap the add button at the bottom, such as Add 3 photos. To pick them yourself, tap Choose photos instead.

Soltra works with full or limited photo access. With limited access it sees only the photos you’ve shared with it. Change this in iOS Settings › Apps › Soltra › Photos. Soltra doesn’t look in your Hidden album or change anything in your photo library. It uploads a smaller copy of each photo with its embedded metadata removed.

How do I remove photos?

To remove one, open it on the activity and tap ⋯ › Delete photo. To remove every photo at once, go to Settings › Account data › Delete all your photos. Your activities and routes stay, and your photo library isn’t touched.

Soltra Pro

Everything you’ve mapped stays free. Soltra Pro adds Live Replay, more map themes, the Satellite, Terrain, and City maps, 3D buildings and terrain, more share card designs, and more app icons.

To subscribe, go to Settings › App › Subscription and tap Get Soltra Pro.

How do I get Pro back on a new iPhone or after reinstalling?

Go to Settings › App › Subscription and tap Restore purchase. Use the Apple account you subscribed with.

How do I change or cancel my plan?

In Settings › App › Subscription, tap Change or cancel plan to open your Apple subscription settings. If Pro ends, nothing you’ve mapped is removed. Deleting your Soltra account doesn’t cancel your subscription, so cancel it first.

Deleting your data

How do I delete one activity?

On the activity, tap ⋯ and choose Delete activity. Your territory and achievements recalculate without it. This can’t be undone.

How do I download a copy of my data?

Go to Settings › Privacy › Download your data. Soltra prepares one ZIP file with your activities as GPX, FIT, or the original files you imported, plus your photos, stats, tiles, places, and landmarks.

Preparing it can take a few minutes. The row shows when it’s ready, and you get a notification if you allow them. Tap Download and choose where to save it. The file stays available for 7 days. You can request one a day.

Deleting can’t be undone, so download your data first.

How do I delete everything?

Settings › Account data has three options:

• Delete all your photos removes every photo attached to your activities. Everything else stays.
• Delete your data clears everything you’ve mapped, plus your name, profile photo, and weight. Your sign-in, subscription, notification settings, and Strava connection stay. Apple Health sync pauses until you turn it back on, so deleted activities don’t come straight back.
• Delete your account removes your data and your Soltra account.

Each takes effect at once, cancels any import in progress, and can’t be undone.

Deleting in Soltra doesn’t remove anything from Apple Health, Garmin Connect, or the files you imported. Activities already sent to Strava stay there until you delete them in Strava.

If you can’t use the app, email [email protected] for help.

Privacy

Everything Soltra shows you is private to you. There are no friends, followers, feeds, leaderboards, or public profiles, and no other Soltra user can see your routes, tiles, stats, or photos. We don’t sell or rent your personal data.

Usage analytics and crash reports are on by default. Turn them off with Share usage analytics in Settings › Privacy.

The Privacy Policy covers everything Soltra collects and why. If you live in Washington, Nevada, or Connecticut, the Consumer Health Data Privacy Policy also applies. Privacy questions go to [email protected].

Contact

Email [email protected].

In the app, Settings › Help center › Contact support opens an email with your app and iOS versions filled in. For ideas and suggestions, use Send feedback in the same place.